Business change management

Change management: the success factor for achieving goals

We accompany people in adopting new ways of working, integrating culture, processes and technologies.
Trend
Fields of activity
Services

Supporting people, not just change

Research and field experience teach us a clear and powerful lesson: the true unit of measurement of change is the new behaviors adopted by people, consistent with business objectives. Only by synergistically and integrally presiding over the two "hemispheres," human and technical, can results be fully achieved. This means truly accompanying people in understanding and actively contributing to challenges, creating widespread and lasting value.

+80%

of the transformation projects does not achieve the desired results.
Source: Milan Polytechnic Observatories

90%

of the success rate of evolutionary projects depends on "human" and not technical factors.
Source: Assochange

24%

of corporate investments on "human" project levers, despite their specific weight.
Source: Assochange

Levers of an effective business change management strategy

Effective Business Change Management is based on the harmonious activation of different levers, working on all the integrated dimensions underlying change management.

This means approaching the challenges with strategic models, which see people as the protagonists of the transition at the center, contemplating Change actions from the very beginning of projects, as a fundamental element of adoption and a critical success factor for achieving objectives.
Change strategy and model
Building an ad hoc Change model and strategy for a precise challenge allows accompanying actions to be tied to the real needs of the company and its people, generating a measurable positive impact on both the business and the way the organization works.
Stakeholder listening and involvement
Building architectures of widespread and continuous listening and nurturing the active involvement of all stakeholders over time is critical to harmonizing people's needs, context specificities and business objectives and ensuring true adoption of change.
Skills, training and mentoring
Competencies are not the mere sum of knowledge and skills, but something complex, also influenced by organizational and cultural elements.
Mapping them in an integrated way, building ad hoc learning ecosystems and closely accompanying their grounding ensures the construction of autonomous and enduring organizational capabilities.
Communication and engagement
The real driver of results is the value that people recognize in change and the participation with which they choose to contribute, every day.

That is why it is necessary to build two-way communication architectures between projects and people, actively engaging them and facilitating the adoption of tangible behaviors consistent with goals.
Organizational micro-alignment
Understanding the impact of new processes on the daily lives of individual Teams, aligning their micro-organization through specific actions, enables them to truly accompany their adoption, developing new ways of working consistent with change objectives.
Monitoring change
Change takes the form of the new behaviors that people adopt. To monitor them, it is necessary to build effective quantitative and qualitative mapping systems of their adoption, adapting Change actions accordingly, in a flexible and agile manner.
All the benefits of change management
Change management in your company and projects supports:
  • Innovation and continuous improvement
  • Efficiency and productivity
  • People management
  • Technology adoption
  • Leadership and accountability
  • Collaboration and communication
  • Organizational quality
  • Relationship management
  • Employee journey
  • Antifragility in the marketplace
  • Sustainability of change

Digital360 Services for Business Change Management

We create the best conditions for transformation projects to achieve their goals, generating value for people and building organizational capabilities that remain assets of the company to meet future challenges.

TRANSFORMATION STRATEGY AND ROADMAP

We co-define the Change strategy, consistent with business needs and objectives, by planning and directing the transformation roadmap, its specific activities, and how it will be executed and monitored predictively.

QUALITATIVE-QUANTITATIVE LISTENING ARCHITECTURES

We design and implement qualitative and quantitative listening platforms that give people a voice, with the goal of valuing and co-constructing widespread awareness and useful data to address change challenges.

COMMUNICATION AND ENGAGEMENT PLANS

We co-construct targeted editorial communication plans that support information management, two-way conversations among stakeholders, and ongoing engagement of people, encouraging participation and discussion.

SKILLS MAPPING AND DEVELOPMENT SYSTEMS

We configure established skills mapping and measurement tools to develop learning ecosystems calibrated to real business and project needs, supporting people in grounding them.

GOVERNANCE & PROJECT MANAGEMENT

We co-define the Change strategy, consistent with business needs and objectives, by planning and directing the transformation roadmap, its specific activities, and how it will be executed and monitored predictively.

LEADERSHIP & STAKEHOLDER MANAGEMENT

We develop stakeholder analysis and management platforms, with the goal of supporting effective stakeholder relationships and enhancing top-down and "local" sponsorship and leadership, at all levels of the organization.